Microsoft Platform

Microsoft Dynamics 365

Products

Not sure which service you need? We can help!

Pharmaceutical Recruitment platform on Salesforce

THE BACKGROUND

Mike Carroll, founder of The Pharmacist Panel (TPP), identified a talent supply shortage in Pharmacy’s across Ireland. Regulatory changes and Covid-19 had a significant impact on the pharmacist supply market and led to a huge shortage of qualified pharmacists in Ireland.  A portion of the overseas pharmacists returned to their native country once the pandemic commenced.  Coupled with the fact that overseas pharmacists were unable to migrate to Ireland with Government restrictions in place.  TPP needed to help recruit pharmacists from abroad and support overseas candidates in achieving the necessary accreditations required to work in Ireland and we needed a scalable pharmacist recruitment technology solution to do this.

THE PROBLEM

Mike recognised the urgent need to support the pharmacist industry and created a business plan to enter the market as a niche Pharmacist Recruitment specialist. Equally, he saw an opportunity to help recruit pharmacists from abroad and support overseas candidates in achieving the necessary accreditations required to work in Ireland. This would be critical to help stabilize the market again.  

THE PROJECT

TPP selected TEKenable as its preferred solution provider because of the company’s experience and expertise in the marketplace.  TEKenable proposed Salesforce as the ideal platform for this solution.  Working closely with TPP, TEKenable built a fit for purpose Salesforce solution leveraging the sales cloud module and experience cloud which allowed TPP to enter the market in a matter of months which was essential to help an industry in dire need of qualified pharmacists.

The solution includes a public website, a self-service portal which both candidates and clients alike can access to manage vacancies and vacancy applications.

This pharmacist recruitment technology solution was scalable and could be extended into other areas outside pharmacy as part of a Stage 2 development for the platform.  Salesforce was used to allow the management of the recruitment, onboarding, compliance, and ongoing management of placed candidates all on the one platform that is easily scalable. This included a public website, a self-service portal which both candidates and clients alike could access to manage vacancies and vacancy applications, meaning TPP could deliver at scale with fewer human resources.   

The Pharmacist Panel, a TEKenable built Salesforce Solution

OUTCOME

The low code software ensured that the client could enter the market in a matter of months which was essential to help an industry in dire need of qualified pharmacists.   

The solution is fully scalable to support business growth and diversification beyond pharmaceuticals. Over 900 Pharmacies are using The Pharmacist Panel’s Cloud Technology Solution for the supply of Registered Pharmacists and Locums to Pharmacies in Ireland.

Covid-19 Contact Tracing System for HSE

On a Tuesday night, in March 2020 at 9pm, TEKenable received a call for help from the Health Service Executive (HSE) via Microsoft. The HSE asked if we could muster a multi-disciplinary IT team to support the Emergency Response Team in the delivery of COVID-19 related systems. The call went out to many reputable IT providers as the HSE realised that the unique situation could not be managed using existing IT systems and business processes.

TEKenable provided seven full-time staff into the HSE by 9 am, the day after the 9 pm request was received, some on-site with the Response team in Dr Steeven’s Hospital in Dublin and some working remotely. Over the coming days KPMG, EY and PwC also responded with small teams or individuals.

What was required of us was not known at this time.

THE CHALLENGE

The immediate need was to design, build and deploy a Contact Tracing System. The system was to be designed, developed, delivered and live in a week and a half. It was to be delivered to circa 1200 users spread over multiple locations who were drawn from different disciplines. The first team to use the system would be the Irish Army, who were busy turning the ground floor of the hospital into a contact tracing centre.

THE SOLUTION

Working long hours and weekends, TEKenable collaborated on the design with the HSE and the Army, built the Contact Tracing Application, deployed it to the call centre and clinicians using a Low Code platform, and went live within the one and a half weeks deadline.

The system receives laboratory test results from COVID testing centres, triggers the initial call to positive patients, gathers details of who they have been in contact with, contacts them, does a basic medical assessment of their condition, deals with special cases such as healthcare workers and other persons with a large number of potential contacts as well as family and friends contacts. The system is a key tool in the reduction of the rate of spread of the viral outbreak.

Contact Tracing is not the only project that we have delivered in this emergency. Others include data collection via mobile applications and portal interfaces that capture data points that are critical for effective crisis management and that are not captured in any current IT systems. We are currently in the process of delivering a temporary hospital management system that addresses bed allocation, patient tracking, equipment assignment and also working on building software that is optimising the testing of potential COVID patients in temporary test centres.

As can be seen from the image below, we have also been responsible for the delivery of many other projects.

The projects include:

  • National Ambulance Service Capacity Monitoring;
  • Fatality Tracking;
  • Hospital Bloodstock Level Management;
  • Offers of Assistance;
  • Lab Data Collection;
  • Mortuary Remains Tracking;
  • Data Governance Access Management and
  • Temporary Staff Recruitment.

Additionally, we have collaborated with other service providers in creating a Data Lake for information gathering and using data visualisation tools to deliver key data and trends to the crisis management team in near real-time.

We will remain engaged with the HSE as long as the requirement persists and we continue to bring value.

We have recently integrated the highly publicised Mobile App as a data source for the Contact Tracing system and at the time of writing (August 2020) have just been awarded a contract to implement a National PPE (Personal Protective Equipment) ordering and stock management system for the HSE. This will also be delivered using the Power Platform.

THE OUTCOME

The outcome is two words – Lives Saved.

We played a small, but key, part in helping to keep people who were exposed to the virus, but unaware of that, away from others, in enabling the Emergency Response Team to have the data that they need to make informed decisions and in ensuring the effective use of finite resources. We did all this in weeks compared to a “normal project” of this scope that would have required many months, if not years to deliver, and we did so while remaining compliant with GDPR and IT security considerations.

The author of this document has 35 years of bespoke software delivery experience ranging from safety-critical systems, financial services and healthcare and I have literally never seen systems designed and developed so fast and so successfully in the context of an evolving situation, in a very stressful environment and with many dispersed stakeholders. This can become a model of software delivery for the future.

HSE Positive Antigen Results Portal

THE CHALLENGE

The HSE turned to us (TEKenable) to build an online portal where people could register a positive antigen test. The portal had to be live within an extremely tight deadline, we built it and it took just 7 days from request to go live.

From 14/01/2022, people who test positive on an antigen test will be able to upload their results directly to the Antigen Positives Portal (hse.ie). From there, the close contact details can be entered and that will flow into a management system. Close contacts will then get contacted in the same way that happens through the PCR system.

The online portal is being introduced after Cabinet approved a number of changes to rules around close contacts. The new rules that came into operation will allow thousands of people who are staying at home to return to the workplace.

THE SOLUTION

Anyone uploading their positive antigen test to the HSE website will be asked to submit their contact details, PPS number, the date they had a positive antigen test result, and select the reason they took an antigen test. The HSE says the online portal is anonymous, and the name or number of the positive case will not be shared with their close contacts.

The current guidance is for anyone with symptoms to take an antigen test. If that antigen is positive, people are now asked to log their results and isolate for seven days.

Close contacts will then get contacted in the same way that happens through the PCR system. Logging an antigen test on the portal does not qualify people for a recovery cert, a PCR test or a professional antigen test is required to receive the certificate.

THE OUTCOME

People will now be able to register a positive antigen test directly through the HSE website. The portal can be used to report a positive antigen test and list close contacts.

The ability to record positive antigen tests will start to give us a better idea of how many cases of Coronavirus are in the country because we’ve lost sight of that at the moment because the testing system is overwhelmed.

Anthony Staines

Dublin City University’s Professor of Health Systems

The system will also ensure that close contacts are given the correct public health advice. Up until recently, the only cases that were reported by health officials were those confirmed by a professional PCR test.

Dublin City University’s Professor of Health Systems, Anthony Staines, says the antigen testing changes are welcome. “Antigen testing is part of the solution to managing Coronavirus in any society,” he said.

Rapid Delivery of COVID Restart Grant using Power Platform

THE CHALLENGE

On the 15th of May 2020, Minister for Business, Enterprise and Innovation, Heather Humphreys TD, agreed details of a new €250 million Restart Grant, that provides direct grant aid to micro and small businesses to help them with the costs associated with re-opening and re-employing workers following COVID-19 closures.

The Grant is available to businesses with a turnover of less than €5 million and employing 50 people or less, that were closed or impacted by at least a 25% reduction in turnover out to 30th June 2020. The Grant is a contribution towards the cost of reopening or keeping a business operational and re-connecting with employees and customers.

The Minister announced that the Local Authorities would be responsible for managing, processing, and paying the grant to qualified and eligible companies in their catchment area.

THE SOLUTION

Dublin City Council engaged TEKenable to provide a minimum viable product (MVP) using Microsoft Power Platform that would allow Dublin City Council to provide a public-facing application portal to allow qualifying SME’s to submit their Re-start Grant application and to also provide a back-office application that would store the data securely and allow for the efficient, timely and secure processing of applications.

The Government announced the Re-start grant in mid-May 2020, and little or notice was provided to the Local Authorities that they would be responsible for processing the applications in their area. Dublin City Council IT staff were under extreme pressure to have a Grant Management application up and running in a very tight time frame. A system of this scale and size could have taken up to 3-6 months to scope out, design, develop, test, and deploy, the fact that we delivered and went live with a working system in under a week is a great testament to the delivery capability of TEKenable, the proactive and very supportive DCC staff and the power of Microsoft Power Platform technology. The project is of course fully aligned with the Digital Citizen Services agenda enabling the public to interact with state and semi-state services online.

Restart Grant Sample Back Office Screen
Restart Grant Sample Back Office Screen

The solution comprises a Power Portal for applicants to register and make their application, which includes the upload of proof of account documentation and is stored on the Common Data Service. A back-office Power App provides the workflow for the assessment of applications with verification of details, rejection, and payment authorization and (as shown below) a management Dashboard to allow the assessment team’s management to visualize the workload and progress.

The application process is mobile and tablet friendly and the whole system is accessible by DCC staff while they are working remotely with appropriate security.

Restart Grant Management Dashboard
Restart Grant Management Dashboard

THE OUTCOME

The required MVP was delivered and live in one week from the initial request. Further functionality was added over the next few weeks and the system is rapidly changed to reflect additional needs and changes to the Restart grant rules as they arise.

To date the platform has been very well received by those breeders who have made their foal registrations via the new system. It is our objective to incorporate new technology into the General Stud Book, to create user friendly, mobile and efficient systems to meet the demands of the modern breeder.

Brendan O’Brien

Russell Ferris, CEO Weatherbys

While the project described here is COVID related this is only one point solution built on the Power Platform. This project has firmly demonstrated the benefits of a Low Code solution including speed and cost of delivery, out-of-the-box functionality, and a fully managed platform and other non-COVID-related projects have already been identified for the platform.

HRB LINK – A Unified Health Information System

The Health Research Board (HRB) is a statutory body under the aegis of the Department of Health.  The Health Research Board (HRB) is Ireland’s lead agency supporting and funding health research. The HRB’s mission is to improve people’s health, patient care, and health services by leading and supporting research and generating knowledge, then promoting its application in policy and practice. The HRB focuses on research that helps to drive innovation in Ireland’s health system and supports economic development.

The HRB manages five national health information systems namely:

  • National Drug Treatment Reporting System (NDTRS)
  • National Psychiatric Inpatient Reporting System (NPIRS)
  • National Intellectual Disability Database (NIDD)
  • National Physical and Sensory Disability Database (NPSDD)
  • National Drug-Related Deaths Index (NDRDI).

THE CHALLENGE

These information systems provide information regarding disability service, admission and discharge of patients, alcohol and drug treatment, and record of deaths related to drug abuse for policy, service planning, and research. So there were five systems in place, which were doing more or less the same job, each for a different health segment.

This created challenges regarding support and maintenance of infrastructure as each system required a separate set of service providers, additional cost in staff training, and overhead expenses. Moreover, due to the lack of integration within systems, getting timely access to updated information was time-consuming.

THE SOLUTION

HRB chose TEKenable to provide them with an integrated, unified system that consolidates all the five national health information systems into a single platform where data regarding alcohol/drug treatment and disability services can be accessed and updated when required by the health service providers.

TEKenable through its Digital Systems service worked in collaboration with the HRB to develop a unified national health information system. This information system is used by a varied set of health service users from service providers such as St. John of Gods and addiction treatment centers to subgroups within the HSE and Dept of Health and Children such as. Local Health Offices.

THE OUTCOME

The information this system helps to capture and maintain is used in strategic HRB research and reporting, annual reports, and HSE service provision planning in 5-year strategic slices.

The new national health information system has not only transformed how the HRB gathers national health data, but also generated substantial cost savings through consolidating five individual information systems onto one platform and removing multiple suppliers in providing services and support, and maintenance.

Accessing different data sets and reports has become easy as all the information is available on a single platform. Given the sensitivity of the information, special attention has been paid to the design of LINK to ensure data quality, privacy and security.

Get in Touch with TEKenable