Microsoft Customer 360

One-to-One Envisioning Bootcamp, with TEKenable and Microsoft

The One-to-One Envisioning Bootcamp, is a FREE training course that covers the core concepts and features of Customer 360.

Register for a FREE session dedicated to help you develop your personalised Customer 360 strategy, with TEKenable and Microsoft.

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Register for a FREE One-to-One Envisioning Bootcamp with TEKenable and Microsoft, dedicated to helping you develop your Customer 360 strategy. Involving  collecting, integrating, and analysing customer data from various sources to create a unified and comprehensive view of each of your customers.

By unifying customer data, you can enhance customer experiences, improve decision-making, and drive revenue growth. In an era where data is king, this integrated approach can be a game-changer for businesses looking to stay competitive and thrive in an ever-evolving marketplace.

Customer 360 is not just a solution; it’s a strategic asset that can revolutionise the way you do business. Whether you’re a finance person focused on revenue growth, a CIO aiming for data-driven insights, a salesperson looking to boost conversions, a marketing manager wanting to create engaging campaigns, or a customer service representative striving for top-notch service.

 

A high-level envisioning report will be compiled after the meeting and presented to you.

1. Plan
We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need.
2. Build
We build Low Code platform solutions using OneReach.ai and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.
3. Test
We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding.
4. Publish
We make the Bot operational in the Clouds.
5. Connect
We make the Bot visible through the channels it will use to communicate. Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.
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Why choose TEKenable as
your Digital Transformation Partner?

Proven Track Record of Delivery into Enterprise Customers

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and many more…

Over 150 Experienced Experts in Cloud and Low Code Platforms

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Guaranteed a High Standard of In-House Expertise

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Proven Track Record of Delivery into Enterprise Customers

Over 150 Experienced Experts in Cloud and Low Code Platforms

Guaranteed a High Standard of In-House Expertise

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Customer Success Stories

”TEKenable provided end to end expert technical advice throughout our major project to deliver fully integrated student grant administration systems for the Irish Government. From the original TEKenable architecture design concept, supporting us through complex public procurement and project governance frameworks and during the systems analysis, development, testing and implementation stages, the TEKenable team’s service delivery has been reliably and reassuringly available, comprehensive, agile and professional”
Paul Spring
ITC Manager

Get in Touch with TEKenable

Get in Touch with TEKenable