Are you looking to increase sales, cut costs, and vastly improve customer experience?
Bots have become the most effective new tool to augment your business. At TEKenable we understand, assess your business and customer needs, and deliver tailor-made chatbot integration, fully integrated into your existing systems to provide maximum impact.
Serve your customers by answering questions, automating processes, and advising.
Our AI chatbots constantly learn from previous conversations and improve their capabilities. Using AI language recognition, Chatbots provide an immediate customer service presence that offers concise answers to some of the most frequently asked questions and which, with chatbot integration into your systems, can perform transactions on behalf of the customer.
- Assist your shoppers. Include identifying where specific products, departments, and brands are located, what services and facilities can be found in a particular store etc.
- Solve simple, quick-response inquiries that transition to more complex queries to Customer Service Agents.
- Automate a portion of the customer management and sales workflows. In the US, the savings from automating the customer service positions through Chatbots is an estimated $23 billion dollars per year. We have seen up to 30% of contact centre calls handled by our Bots.
Serve your customers by answering questions, automating processes, and advising.
We use the Microsoft Cortana Intelligence platform’s language understanding, translation and object classification services to identify what is being requested and data associated with the request. We do this with an approach that we call “Conversational NLP” allowing a more natural conversation flow and avoiding the stilted, scripted flow forced by IVR for example.
1. Plan
We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need.
2. Build
We build Low Code platform solutions using Power Virtual Agent and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.
3. Test
We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding.
4. Publish
We make the Bot operational in the Clouds.
5. Connect
We make the Bot visible through the channels it will use to communicate. Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.
Why choose TEKenable as
your Digital Transformation Partner?
Proven Track Record of Delivery into Enterprise Customers
and many more…
Over 150 Experienced Experts in Cloud and Low Code Platforms
Guaranteed a High Standard of In-House Expertise
Proven Track Record of Delivery into Enterprise Customers
Over 150 Experienced Experts in Cloud and Low Code Platforms
Guaranteed a High Standard of In-House Expertise
Customer Success Stories
