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Artificial Intelligence – Conversational Interfaces

Are you looking to increase sales, cut costs, and vastly improve customer experience?

Bots have become the most effective new tool to augment your business. At TEKenable we understand, assess your business and customer needs, and deliver tailor-made chatbot integration, fully integrated into your existing systems to provide maximum impact. 

Serve your customers by answering questions, automating processes, and advising.

Our AI chatbots constantly learn from previous conversations and improve their capabilities. Using AI language recognition, Chatbots provide an immediate customer service presence that offers concise answers to some of the most frequently asked questions and which, with chatbot integration into your systems, can perform transactions on behalf of the customer.

Serve your customers by answering questions, automating processes, and advising.

We use the Microsoft Cortana Intelligence platform’s language understanding, translation and object classification services to identify what is being requested and data associated with the request. We do this with an approach that we call “Conversational NLP” allowing a more natural conversation flow and avoiding the stilted, scripted flow forced by IVR for example.

1. Plan

We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need. 

2. Build

We build Low Code platform solutions using Power Virtual Agent and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.

3. Test

We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding. 

4. Publish

We make the Bot operational in the Clouds.

5. Connect

We make the Bot visible through the channels it will use to communicate.  Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.

1. Plan
We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need.
2. Build
We build Low Code platform solutions using OneReach.ai and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.
3. Test
We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding.
4. Publish
We make the Bot operational in the Clouds.
5. Connect
We make the Bot visible through the channels it will use to communicate. Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.
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Why choose TEKenable as
your Digital Transformation Partner?

Proven Track Record of Delivery into Enterprise Customers

and many more…

Over 150 Experienced Experts in Cloud and Low Code Platforms

Guaranteed a High Standard of In-House Expertise

Proven Track Record of Delivery into Enterprise Customers

Over 150 Experienced Experts in Cloud and Low Code Platforms

Guaranteed a High Standard of In-House Expertise

Customer Success Stories

”TEKenable provided end to end expert technical advice throughout our major project to deliver fully integrated student grant administration systems for the Irish Government. From the original TEKenable architecture design concept, supporting us through complex public procurement and project governance frameworks and during the systems analysis, development, testing and implementation stages, the TEKenable team’s service delivery has been reliably and reassuringly available, comprehensive, agile and professional”
Paul Spring
ITC Manager

Get in Touch with TEKenable